Shipping Policy
Information about order processing and shipping
We strive to process and ship orders as quickly as possible. Once your order is placed, you'll receive an email confirmation, followed by a notification with tracking information once your order has shipped. Please note that shipping times may vary based on your location and selected shipping method.
Return Policy
Your satisfaction is important to us
Your satisfaction is important to us. If you need to return a non-warranty item, please note the following guidelines:
Prior Approval
Non-warranty returns must be pre-approved by Solatube. To request a return, please contact our customer service team.
Return Period
Returns must be made within 90 days of the invoice date.
Refund Details
Refunds will be issued for approved returns, less any applicable shipping charges and a 20% restocking fee.
Condition
Items must be in their original condition, unused, and with all packaging intact to qualify for a refund.
Commercial Projects
For commercial projects and orders, this return policy does not apply. Contact Solatube Commercial Dept for details at solatube.com/commercial/.