Legal Policies

Agreement to Terms

By accessing or using the Solatube website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

Use License

Permission is granted to temporarily download one copy of the materials on Solatube's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Solatube at any time.

Product Information and Pricing

We strive to provide accurate product information, descriptions, and pricing. However, we do not warrant that product descriptions, pricing, or other content on this site is accurate, complete, reliable, current, or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We also reserve the right to limit quantities purchased per person, per household, or per order.

Orders and Payment

By placing an order, you agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and payment information so we can complete your transactions and contact you as needed.

All orders are subject to product availability and acceptance by Solatube. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

Warranties and Disclaimers

The materials on Solatube's website are provided on an "as is" basis. Solatube makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Product warranties are provided separately with product documentation. Please refer to individual product warranty information for specific terms and conditions.

Limitations of Liability

In no event shall Solatube or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Solatube's website, even if Solatube or a Solatube authorized representative has been notified orally or in writing of the possibility of such damage.

Revisions and Errata

The materials appearing on Solatube's website could include technical, typographical, or photographic errors. Solatube does not warrant that any of the materials on its website are accurate, complete, or current. Solatube may make changes to the materials contained on its website at any time without notice.

Links to Third-Party Sites

Solatube has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Solatube of the site. Use of any such linked website is at the user's own risk.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of California and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics Cookies

We use analytics cookies to help us understand how visitors interact with our website. These cookies collect information about how you use our site, including pages visited and any error messages encountered.

Functional Cookies

These cookies allow the website to remember choices you make (such as your language or region) and provide enhanced, personalized features.

Marketing Cookies

Marketing cookies are used to track visitors across websites to display relevant advertisements and measure the effectiveness of advertising campaigns.

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website, deliver advertisements, and so on. Third-party cookies we use include:

• Google Analytics for website analytics
• Social media platforms for content sharing and social features
• Advertising networks for targeted advertising
• Payment processors for secure transaction processing

Managing Cookies

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can impact your user experience and may prevent certain parts of our website from functioning fully.

Browser Settings

Most web browsers allow some control of cookies through browser settings. You can:

• Block all cookies from all websites
• Block third-party cookies only
• Delete all cookies when you close your browser
• Get notifications before cookies are stored

Opt-Out Links

You can opt out of certain third-party cookies by visiting:

• Google Analytics: Google Analytics Opt-out
• Network Advertising Initiative: NAI Opt-out
• Digital Advertising Alliance: DAA Opt-out

Updates to This Cookie Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Last updated" date.

Return Eligibility

You may return eligible items within 30 days of delivery for a full refund or exchange. Items must be in their original, unopened packaging and in new, unused condition.

To initiate a return, please contact us at returns@solatube.com or call 888-765-4530 to receive a Return Authorization (RA) number.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products
• Special order items
• Items damaged by misuse or normal wear and tear
• Items missing original packaging or accessories
• Items returned more than 30 days after delivery
• Opened software or downloadable products

Return Process

1. Contact us to obtain a Return Authorization number
2. Securely package items in original packaging with all accessories
3. Include the RA number on the shipping label
4. Send to the address provided in your return authorization

Customers are responsible for return shipping costs unless the item was defective or we made an error in your order.

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 5-10 business days. Refunds will be issued to the original payment method.

For complete return policy details, please see our Shipping & Returns page.

Our Commitment

Solatube International, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve these goals.

Standards and Guidelines

We aim to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Our efforts to meet these standards include:

• Providing alternative text for images and visual elements
• Ensuring keyboard navigation is possible throughout the site
• Maintaining sufficient color contrast ratios
• Using semantic HTML markup
• Providing clear headings and page structure

Ongoing Improvements

We regularly review our website to identify and address accessibility barriers. We welcome feedback on how we can improve accessibility.

Assistance and Feedback

If you encounter any accessibility barriers on our website or need assistance accessing information or functionality, please contact us:

• Email: accessibility@solatube.com
• Phone: 888-765-4530
• Mail: Solatube International, Inc., 2210 Oak Ridge Way, Vista, CA 92081-8341

We will respond to accessibility concerns within 5 business days.

Third-Party Content

Some content on our website may be provided by third parties. While we strive to ensure all content meets accessibility standards, we may not have full control over third-party content.